Delete account and data
This page explains how to delete your account in the Empire FM: Audio Series app and the data tied to it, what is deleted and what is kept.
Delete from the app
- Open Empire FM and tap Profile.
- Tap Settings, then Privacy.
- Tap Delete account and data.
- Read the warning and confirm with Delete everything.
- If your account has an email, type your password and tap Confirm and delete. Forgot your password? Use "Forgot your password?" on the sign-in screen to set a new one, then come back here.
Deletion happens immediately and cannot be undone. You need to be connected to the internet. The email and password account is deleted too: you can no longer sign in to it, and the email becomes free. If you keep using the app afterwards, it creates a new, empty guest account.
Deleting your account does not cancel your subscription
The subscription is billed by the store and only the store can cancel it. Cancel before deleting your account, or billing continues:
- Google Play: Play Store › profile › Payments & subscriptions › Subscriptions
- iPhone: Settings › your name › Subscriptions
If you no longer have the app installed
If you created an account with an email (it is required to buy coins or subscribe), install the app on any device, sign in with your email and password under Profile › Sign in and follow the steps above. If you prefer, write to desenvolvedor@ddmp.com.br from the account's email address, with the subject "Delete account — Empire FM".
If you only used the app as a guest, the account has no email or password and can only be reached from the installation of the app where it was created. Reinstalling the app creates a new account — it does not recover the old one. To request deletion of the old account, write to desenvolvedor@ddmp.com.br with the subject "Delete account — Empire FM" and include something that lets us locate it:
- the public name you used and the series (and, if you remember, the episode) where you commented or reviewed; or
- the order number of a purchase made in the app (on Google Play it starts with "GPA." and appears on the receipt the store emails you).
We reply within 15 days. If the information is not enough to locate the account safely, we will tell you.
What is deleted
- The account — and, if it has an email, the email, password and sign-in information kept in Firebase Authentication.
- Your coin balance, the history of coins added and spent, your unlocked episodes and your wait timers.
- The record of your subscription status on our servers.
- Your public name and your list of blocked authors.
- Every comment and review you wrote, your likes and the reports you filed.
- The notification record of each device (the delivery token, the languages and your notification choices). The app also leaves the delivery groups and invalidates the delivery token on the device where you deleted the account.
- On the device: listening progress, saved series, downloads and preferences.
Unused coins are lost and are not refunded.
What is kept, and for how long
| Data | Why it is kept | Period |
|---|---|---|
| Purchase records at Google Play or the App Store | They belong to your store account; we cannot delete them | According to the store's policy |
| Purchase records at RevenueCat (our purchase processor) | Tax obligations and fraud prevention. They are tied to a random identifier, not to your name | Up to 5 years |
| The identifier of each transaction already credited | Stops the same purchase from being credited twice | Kept with no link to the deleted account |
| Usage measurement already collected | App usage statistics. Not tied to the account identifier | Up to 14 months |
| Server technical logs | Security and troubleshooting | Normally up to 30 days |
Deleting only part of your data
- A comment: you can delete it on the comment itself, inside the app, without deleting your account.
- Other requests (for example, deleting a review or your public name): write to desenvolvedor@ddmp.com.br with the same information listed above.
More information
See the Privacy policy and the Terms of use. Questions: desenvolvedor@ddmp.com.br.